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13
Symptom Cause Remedy
Radio shows iPod
not connected
iPod cable is not
connected to iPod or
Gateway.
Verify the docking cable is connected to the
Media Gateway, and the iPod
I can not correctly
control the iPod
through the radio.
The iPod rmware
may be out of date.
Update iPod rmware for free at
http://www.apple.com/ipod/download
I have updated my
iPod’s rmware
and still have
control issues
Sometimes the
iPods needs to be
reset
Press and hold the click wheel (center
button) and the menu button for 10 seconds.
This will reboot the iPod. YOU WILL NOT
LOSE MUSIC on the iPod by doing this reset
I don’t see iPod
artist or song
information on the
screen
The radio is
displaying a different
text eld
Press the Text / Scan button to see text
I can’t use my
iPod’s click wheel
to select music
The iPod is in
external control
mode. This allows
text to be displayed
on the radio screen
Press the Aux / Sat button and select AUX 2
source to control the iPod manually using the
click wheel
The Media
Gateway does
not recognize the
HD Radio tuner
(HDRT)
The HD tuner
was not properly
connected when
the PXAMG was
rst connected and
initialized.
HDRT must be connected before the
PXAMG is powered on. Disconnect the
PXAMG from the vehicles harness for 5
minutes. Verify the 8 pin DIN HDRT cable
is securely connected at both ends before
reconnecting the vehicle harness.
Radio shows
“DEV INIT”
Gateway device is
initializing
This only occurs the rst time the PXAMG is
powered on. Wait one minute, cycle ignition
off and on then enter SAT Mode.
When I listen to
the factory AM or
FM radio there
is only static, no
audio.
Factory antenna
cable is connected
to the HD Radio
tuner.
Use Gateway to access HD Radio source.
This will provide all AM and FM reception for
your vehicle.
No AM or FM
reception using the
HD Radio source
Factory antenna
cable is not
connected to the HD
Radio tuner (HDRT)
Remove from factory radio, connect into
HDRT module. Note* We recommend a Best
Kits BAADin22
HD Radio station
quality uctuates
or is lost randomly
The HD Tuner is
temporarily losing
reception of the
Digital HD Radio
broadcast signal
This is expected performance. The Digital
HD Radio playback will resume in areas of
higher broadcast signal strength.
I receive FM but
no AM stations
Poor antenna
connection
Verify that the WHITE antenna connector is
connected to the HDRT, using a BAADin22
or equivalent adapter.
10. Troubleshooting