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Q2. I change the monitor on a PC to a different one and the SmartControl becomes un-usable, what
do I do?
A. Restart your PC and see if SmartControl can work. Otherwise, you will need to remove and re-
install SmartControl to ensure proper driver is installed.
Q3. The SmartControl functions well at the beginning, but it is not workable, what can I do?
A. If the following actions were executed, the monitor driver may need to be re-installed.
● Change video graphic adapter to another one
● Update video driver
● Activities on OS, such as service pack or patch
● Run Windows Update and updated monitor and/or video driver
● Windows was booted with the monitor power off or disconnected.
To find out, please right click My Computer and click on Properties->Hardware-> Device Manager.
If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove
SmartControl and re-install it.
Q4. After installing SmartControl, when clicking on SmartControl tab, nothing shows up after a while
or a failure message shows, what happened?
A. It might be your graphic adaptor is not compatible with the SmartControl. If your graphic adaptor
is one of the above mentioned brands, try to download the most updated graphic adaptor driver
from corresponding companies’ web site. Install the driver. Remove SmartControl, and re-install it
once more.
If it is still not working, we are sorry that the graphic adaptor is not supported. Please pay attention
to Philips’ web site for any updated SmartControl driver available.
Q5. When I click on Product Information, only partial information is shown, what happened?
A. It might be your graphic card adaptor driver is not the most updated version which fully
supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from
corresponding companies’ web site. Install the driver. Remove SmartControl, and re-install it once
more.
Q6. In a monitor with the LightFrame feature, when LightFrame is enabled, sRGB adjustment in
SmartControl is not responding, why?
A. When LightFrame is enabled, the sRGB adjustment is disabled automatically. To use sRGB, you
need to disable LightFrame first.
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