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Take steps described in the tables below to solve simple problems before contacting
after-sales service.
If You Suspect Something Wrong, immediately turn the power off.
Disconnect the power connector and check that there is neither smoke nor heat from the unit
before asking for repairs. Never try to repair the unit by yourself because it is dangerous to do
so.
Troubleshooting
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
The player cannot
play.
The disc cover may not be
closed.
Close the disc cover.
There may not be any discs
in the DVD drive.
Put a disc in to the DVD drive.
The disc may not be put in
with the right way.
Put the disc in with the label
side up.
The disc may be dirty or
warped.
Clean or change the disc.
The player's region code
may not as the same as the
region code of DVD disc.
Make sure the player's
region code is the same as
the region code of DVD
disc.
There may be water on the
lens.
Remove the disc and keep
the player being powered off
for at least two hours.
There is no sound
The system connection may
be not correct.
Connect the system
correctly.
The speaker may not be
turned on.
Turn on the speaker.
The sound setup of the DVD
disc may be not correct.
Setup the sound of the DVD
correctly.
The disc may be dirty or
warped.
Clean or change the disc.