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AVC MULTIMEDIA (“AVC”) makes the following limited warranty. This limited warranty extends to the original
consumer purchaser and is limited to non-commercial use of the product.
One Year Parts & Labor Warranty
AVC products purchased in the United States or Canada are warranted to be free from defects in materials or
workmanship for a period of one year from the date of their original retail purchase. If the unit fails to conform to
this warranty, we will service the product using new or refurbished parts and products, at AVC’s sole discretion.
During a period of one year from the effective warranty date, AVC will provide, when needed, service labor to
repair a manufacturing defect at its designated Service Center. To obtain warranty service in the United States
or Canada, you must first call our Customer Support Center at 1-800-506-5746 or 1-877-252-6873, during
the hourslistedin thebox below.The determination of service will be made by AVC Customer Support.
PLEASE DO NOT RETURN YOUR UNIT TO AVC WITHOUT PRIOR AUTHORIZATION. New or remanufactured
replacements for defective parts or products will be used for repairs by AVC at its designated Service Center for one
year from the effective warranty date. Such replacement parts or products are warranted for an additional one
year from the date of repair or replacement. The Customer will be required to ship the unit to the Service Center
indicated at the time Customer Support is contacted to make the necessary repairs. The customer is responsible
for all transportation charges to the service facility.
Packaging and Shipping Instruction
When you send the product to the AVC service facility you must use the original carton box and packing material
or an equivalent as designated by AVC.
LIMITED WARRANTY
Your Responsibility
(1) You must retain the original sale receipt to provide proof of purchase.
(2) These warranties are effective only if the product is purchased and operated in the United States or Canada.
(3) Warranties extend only to defects in material or workmanship, and do not extend to any product or parts
which have been lost or discarded, or damage to product or parts caused by misuse, accident, improper
operation or maintenance, or use in violation of instructions provided with the product, or to product which
has been altered or modified without authorization of AVC, or to products or parts thereof which have had
the serial number removed or changed.
Out of Warranty
In the event your product requires repair after the limited warranty period has expired, please
contact our Customer Support Center at 1-800-506-5746,1-877-252-6873orwww.RCAav.com
Hours: Monday–Thursday: 9am–7pm, Friday: 9am–5pm, Saturday: 9am–NOON Eastern
time.
Important: You are responsible for any transportation, shipping or insurance relative to the return
of product to our Product Returns Center.
All warranties implied by state law, including the implied warranties of merchantability and fitness for a particular
purpose, are expressly limited to the duration of the limited warranties set forth above. With the exception of
any warranties implied by state law as hereby limited, the foregoing warranty is exclusive and in lieu of all other
warranties, guarantees, agreements and similar obligations of manufacturer or seller with respect to the repair or
replacement of any parts. In no event shall AVC be liable for consequential or incidental damages.
No person, agent, distributor, dealer or company is authorized to change, modify or extend the terms of these
warranties in any manner whatsoever. The time within action must be commenced to enforce any obligation of
AVC arising under the warranty or under any statute, or law of the United States or Canada or any state thereof, is
hereby limited to one year from the date of purchase. This limitation does not apply to implied warranties arising
under state law.
This warranty gives you specific legal rights and you may also have other rights, which may vary, from state to state.
Some states do not allow limitation on how long an implied warranty lasts, when an action may be brought, or the
exclusion or limitation of incidental or consequential damages, so the above provisions may not apply to you.For
more information on other products and services, please visit our web site at
www.RCAav.com
Important:Alsokeepyour“BillofSale”asproofofpurchase.
Model no. ................................................................Product name ........................................................................
Type of set ...............................................................................................................................................................
Serial no. .................................................................Invoice no. .............................................................................
Date purchased .......................................................Dealer name ..........................................................................
FOR SERVICE AND REPAIR, PLEASE VISIT
www.RCAav.com
SYMPTOM CAUSE (AND REMEDY)
•EnsurethecarpoweradapterorACpoweradapterisconnected.
• Makesurethattheunitisturnedon.
• Removeanyobstaclesbetweentheremoteandtheunit.
• Usetheremoteneartheunit.
• Pointtheremoteattheremotesensorontheunit.
• Replacethebatteryintheremotewithnewone.
• Makesureplasticsheethasbeenremovedfrombatterysection.
•Thevolume controlislocatedontheside oftheunit-please tryadjusting
this.
•MakesurethatyouselectONmode.
•Makesuretheunitisnotpaused.Pressthe PLAY button.
•Makesuretheunitisnotinfast-forwardorfast-reversemode.Pressthe
PLAY button.
•MakesuretheAUDIO/VIDEOinput/outputconnectionsarecorrect.
•TheDTSDVDcannotbedecodedtohavespeakeroutput.
•Theunithasoverheated.Shutitofffor30minutestoallowittocooldown.
• Theregionnumberofthediscdoesn'tmatchtheregionnumberofthisunit.
• TheDVDisdirty.Gentlycleanthedisc.
• Thediscisscratched.
• AdjusttheLCD'sbrightnessandcontrastusingtheVIDEOMODEbuttononthe
remote control.
• Theplugsandjacksaredirty.Wipethemwithaclothslightlymoistenedwith
alcohol.
• Cleanthedisc.
• Thereisnodiscinsidetheunit("NoDisc"appearsonthescreen).
• Insertthedisccorrectlywiththegraphicsfacingup.
• Cleanthedisc.
• Anon-NTSCdischasbeeninserted,orthediscregionnumberdoesnotmatch
the region number of the unit.
• Condensationmay haveformedinside theunitdue toasudden changein
temperature. Wait about an hour for it to clear and try again.
No power.
The remote control
does not function.
Very little or no sound
is coming from a DVD.
No picture.
The picture is not
clear.
Loud hum or noise is
heard.
The disc does not play.
Specifications and external appearance are subject to change without notice.
Troubleshooting Guide