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Basic Operations
Parts Description
Watching TV
Enjoying
Movies/Music/Photos
Using Internet Services
and Applications
Watching TV with Friends
Far and Near
Using Other Devices
Using BRAVIA Sync
Devices
Useful Functions
Connecting to the
Internet
Using Home Network
Configuring Various
Settings
Troubleshooting
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Top Page > Troubleshooting > Home Network Symptoms
Home Network Symptoms
Your TV cannot connect to the server.
A message appears stating that the TV cannot connect to your network.
Server is inaccessible.
Some media files in the USB device or server are not displayed.
When using the renderer function, music files cannot be played back.
The TV cannot be found by a Wi-Fi Direct device.
Your TV cannot connect to the server.
Check the LAN cable or wireless connection to your server and your TV.
Check if your network is properly configured on your TV.
A message appears stating that the TV cannot connect to your network.
Check the current network settings. Press the HOME button, then select [Settings] →
[Network] → [Network Set-up] → [View Network setting and status]. Check your network connections
and/or server’s instruction manual for connection information, or contact the person who set up the
network (network administrator).
Reconfigure your network settings by pressing the HOME button, then select
[Settings] →
[Network] → [Network Set-up].
If the LAN cable is connected to an active server and the TV has acquired an IP address, check your
server’s connections and configurations. Press the HOME button, then select
[Settings] →
[Network] → [Network Set-up] → [View Network setting and status].
Server is inaccessible.
Check your LAN cable/wireless connection or your server. The TV may have lost connection with the
server.
Perform [Server Diagnostics] to check if your media server is properly communicating with the TV.
Press the HOME button, then select
[Settings] → [Network] → [Home Network Setup] →
[Server Diagnostics].
Some media files in the USB device or server are not displayed.
Unsupported files may not be displayed.
The accessible file or folder limit in a directory is 1,000 for USB and 30,000 for a server. This limit
includes non-supported files or just folders. Files or folders are populated based on their timestamps.
Photo, music files or folders exceeding the limit will not be displayed.
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