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Warranty Info
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If your TV Ears TV proves to be defective in material or workmanship under normal use, TV Ears, Inc. (“TV
Ears”) will repair or replace it during the warranty period described below and on the terms and conditions
set forth herein (“Limited Warranty”). The Limited Warranty is eective from the date of original consumer
purchase of the product (“Date of Purchase”). The Limited Warranty is valid only for the original purchaser of
the product and is eective only in the continental United States, which excludes the U.S. Territories, Alaska,
and Hawaii. The decision whether to repair or to replace the TV Ears TV will be at the sole discretion of TV
Ears.
Warranty Term
TV Ears TV: For a period of two (2) years from the Date of Purchase, TV Ears will repair or replace, with new or
refurbished products or parts, any TV Ears TV or parts determined to be defective by TV Ears. Replacement
and repair products and parts are warranted for the remaining portion of the original unit’s warranty period.
TV Accessories: For a period of ninety (90) days from the Date of Purchase, TV Ears will repair or replace,
with new or refurbished products or parts, any accessories or parts determined to be defective by TV Ears.
Replacement and repair products and parts are warranted for the remaining portion of the original unit’s
warranty period. TV accessories include cords, remote controls, and power supplys that come with the
television.
How to Obtain Warranty Service
To obtain warranty service, contact TV Ears Technical Support:
Email: questions@tvears.com
Phone: 888-883-3277 toll free
You must provide the model number, serial number, and date of purchase.
TV Ears reserves the right to assess all warranty claims and to determine if defects or damages are
covered by this Limited Warranty. In case of a claim that is not covered by this Limited Warranty, you will
be contacted to determine whether TV Ears should repair the damage for a fee or whether the products
should be returned to you as received by the service technician. Parts and service labor that are TV Ears’
responsibility under this Limited Warranty will be provided without charge. All other parts and services are
at the customer’s expense.
TV Ears TV’s returned to TV Ears without prior authorization will be refused.
Not Covered:
This Limited Warranty does not cover the following: cosmetic defects, malfunctions or failures resulting from
shipping or transit, damage (including cosmetic damage), failure, loss or personal injury due to improper or
faulty installation, abuse, operation contrary to provided instructions, operation on incorrect power supplies
or products not supplied by TV Ears, modication or alteration of the television or the TV accessories,
improper servicing or tampering with the television or the TV accessories; damage from re, water,
lightning, power surges, abnormal environmental conditions or other acts of nature; normal wear and tear;
unsatisfactory visual or audio performance not caused by a manufacturing defect; displays with a missing
or unreadable serial number; damage caused by other system components; and replacement of batteries
on the remote control. “Image Sticking”, caused by static images on the screen for extended periods and /
or excessive brightness and contrast levels, is not covered by this Limited Warranty. Installation, removal,
transport and reinstallation of a display, and routine maintenance and cleaning, are not covered by this
Limited Warranty.