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User Manual – Interactive Digital Signage
SW601176 Rev A - Page 28 of 45
Chapter 7 – Technical Support
If you are experiencing trouble with your touchmonitor, refer to the following suggestions.
If the problem persists, please contact your local dealer or contact Elo TouchSystems Customer
Service.
Solutions to Common Problems
Problem Suggested Troubleshooting
The touchmonitor does not respond when
turning on the system.
Check that the AC power cable is properly
connected.
Verify the AC power source is functioning.
The Computer Module does not respond
when turning on the system.
Disconnect the AC power cable and verify that the
Computer Module is properly installed. Reconnect
the AC power cable.
Monitor display is dim
Use the OSD to increase the brightness.
Use the OSD to increase the contrast.
Monitor display is blank.
If the Power Status LED is blinking, the monitor or
Computer Module may be in SLEEP mode. Press
any key / move the mouse / touch the Touchscreen to
see if the image reappears.
Monitor displays an “Out Of Range”
message
Adjust your computer’s resolution/timing mode to be
within the allowable timing ranges specified for your
touchmonitor in Appendix C, Technical
Specifications.
Touch functionality doesn’t work
For APR touchmonitors, verify your computer or Elo
Computer Module has the latest drivers installed, and
has your touchmonitor’s corresponding APR
Calibration file installed. Refer to the Setup
chapters for details.
Technical Assistance
Visit www.elotouch.com/go/websupport for online self-help.
Visit www.elotouch.com/go/contactsupport for technical support.
See this user manual’s last page for worldwide technical support phone numbers.
Technical assistance for the Computer Module with Windows OS is also available on the computer in
the Support Information section of the Systems Properties menu. The Systems Properties menu can
be accessed by:
1. Right-clicking the My Computer icon and selecting Properties from the drop-down menu, or
2. Click the Start button; go to the Settings -> Control Panel menu and selecting the System icon