101
Troubleshooting
Troubleshooting
If you experience trouble with your camera,
try the following solutions.
1 First check the items on the tables below.
If code displays “C:ss:ss”
appear on the screen, the self-
diagnosis display function is
working (page 112).
2 Should your camera still not work
properly, press the RESET button using
a fine-tipped object, then turn on the
power again. (All the settings including
date and time are cleared.)
3 Should your camera still not work
properly, consult your Sony dealer or
local authorized Sony service facility.
Battery pack and power
RESET button
Symptom Cause/Solution
You cannot charge the battery pack. • The camera is turned on. Turn the camera off (page 19).
The battery pack cannot be installed. • Install the battery pack correctly (page 14).
The /CHG lamp flashes when
charging a battery pack.
• Install the battery pack correctly (page 14).
• The battery pack has malfunctioned. Consult your Sony dealer or local authorized Sony service
facility.
• The battery pack is discharged. Re-insert the AC Adaptor and then charge the battery pack.
The /CHG lamp does not light up
when charging a battery pack.
• The AC Adaptor is disconnected. Properly connect the AC Adaptor (page 14).
• The AC Adaptor has malfunctioned. Consult your Sony dealer or local authorized Sony service
facility.
• Install the battery pack correctly (page 14).
• The battery pack is completely charged.
• The battery pack is discharged. Re-insert the AC Adaptor and then charge the battery pack.
• Properly install the camera to the Cyber-shot Station (page 12).
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