95
Troubleshooting
Computers
You cannot cut a movie. • The movie is not long enough to cut.
• Protected movie (MPEG movie), Clip Motion,
Multi Burst files and still images cannot be cut.
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Symptom Cause Solution
You do not know whether
or not your OS can be
used with the camera.
— p Check “Recommended computer environment” (pages 78, 88).
You cannot install the
USB driver.
— p In Windows 2000, log on as Administrator (authorized
Administrators).
Your computer does not
recognize your camera.
• The camera is turned off.
• The battery level is too low.
• You are not using the supplied USB cable.
• The USB cable is not connected securely.
• [USB Connect] is set to [PTP] in the SET UP
settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse.
• The camera is not directly connected to your
computer.
• The USB driver is not installed.
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the USB cable before you
installed the “USB Driver” from the supplied
CD-ROM.
p Turn on the camera (page 20).
p Use the AC Adaptor (not supplied) (page 19).
p Use the supplied USB cable (page 82).
p Disconnect the USB cable, and securely connect it again. Make
sure that “USB MODE” is displayed on the LCD screen
(page 82).
p Set it to [Normal] (page 107).
p Disconnect the USB cables except for those connected to the
keyboard and the mouse.
p Directly connect the camera and your computer without using a
USB hub.
p Install the USB driver (page 79).
p Delete the erroneously recognized device from your computer,
then install the USB driver (pages 79, 84).
Symptom Cause Solution
