97
Troubleshooting
Others
You cannot format a
“Memory Stick.”
• The write-protect switch on the “Memory Stick”
is set to the LOCK position.
p Set it to the recording position (page 109).
You have formatted a
“Memory Stick” by
mistake.
• All the data on the “Memory Stick” are erased by
formatting.
p We recommend that you set the “Memory Stick” write-protect
switch to the LOCK position to protect accidental erasure
(page 109).
Symptom Cause Solution
The camera does not
work, no operations can
be performed.
• The battery level is low or zero (The
indicator appears.).
• The AC Adaptor (not supplied) is not connected
securely.
p Charge the batteries (page 14).
p Connect it securely to the DC IN jack of the camera and to a wall
outlet (wall socket) (page 19).
The power is on, but the
camera does not work.
• The internal system is not working properly. p Disconnect, and then, after one minute, reconnect all power
sources and turn on the camera. If this does not work, press the
RESET button located inside the jack cover with a pointed
object, then turn the power on again. (This will clear the date
and time settings, etc.)
You cannot identify the
indicator on the LCD
screen.
— p Check the indicator (pages 113 to 115).
The lens gets fogged. • Condensation is occurring. p Turn off the camera, leave the camera for about an hour and then
try to use it again (page 108).
The camera gets hot if you
use it for a long time.
— p This is not a malfunction.
The lens does not move
when you turn off the
camera. (DSC-P72 only)
• The batteries are discharged. p Replace them with charged batteries or use the AC Adaptor (not
supplied) (pages 14, 16, 19).
Symptom Cause Solution
