Troubleshooting
63
The screen image on my external display is not centered or sized properly
Use the controls on your external display to adjust the image. See the manual
supplied with your display for more information.
My computer “locks up”
❑
Try restarting the computer. On the Windows taskbar, click the Start
button, click Shut Down, and then click Restart the computer.
❑
If you cannot restart as described in the preceding step, you can restart the
computer by pressing Ctrl+Alt+Delete.
❑
If the previous step does not work, press the power button and hold it for
at least four seconds. This turns off the power.
❑
If your computer locks up while playing a CD-ROM or DVD-ROM, stop
the CD-ROM or DVD-ROM, and restart the computer by pressing
Ctrl+Alt+Delete.
My software program “locks up” or crashes
Contact the software publisher or designated provider for technical support.
My CD-ROM or DVD-ROM drive tray does not open
❑
Make sure the computer is turned on.
❑
Press the Eject button on the CD-ROM or DVD-ROM drive.
❑ If the Eject button does not work, you can open the tray by inserting a
pointed object into the hole to the right of the Eject button.
I cannot play a CD-ROM or DVD-ROM
❑
Make sure the label of the CD-ROM or DVD-ROM is facing up.
❑ If the CD-ROM or DVD-ROM requires software, make sure the software
is installed according to the program’s instructions.
❑ Moisture condensation may have occurred. Leave the computer for at
least 1 hour while the computer is turned on.
❑ Clean the CD-ROM or DVD-ROM.
❑ Check the speaker volume.
Pressing Ctrl+Alt+Delete may result in data loss in files that are currently open.
