Troubleshooting
65
My modem connection is slow
The computer’s modem uses V.90 technology. Many factors influence
modem connection speed, including telephone line noise or compatibility
with telephone equipment (such as fax machines or other modems). If you
think your modem is not connecting properly to other PC-based modems, fax
machines, or your Internet Service Provider, check the following:
❑ Have your phone company check that your phone line is free from any
line noise.
❑ If your problem is fax-related, check that there are no problems with the
fax machine you are calling and that it is compatible with fax modems.
❑
If you are having a problem connecting with your Internet Service
Provider (ISP), check that the ISP is not experiencing technical problems.
❑
If you have a second phone line available, try connecting the modem to
that line.
My microphone does not work
If you are using an external microphone, check that the microphone is
plugged into the Microphone connector. See “Connecting an External
Microphone” on page 46 for details.
My mouse does not work
❑
If you are using an external mouse, check that the mouse is plugged into
the mouse connector. See “Connecting an External Mouse or Keyboard”
on page 44 for details.
❑
If you connected an external mouse while your computer is on, you must
restart your computer.
❑ If you are using an optional Sony USB mouse PCGA-UMS1 series, check
that the mouse is plugged into the USB connector.
I cannot use DV devices. The message “DV equipment seems to be
disconnected or turned off” appears.
❑
Check that the DV device is turned on and that the cables are properly
connected.
❑ If you are using multiple i.LINK® devices, the combination of the
connected devices may cause unstable operation. In this case, turn off the
power to all connected devices and disconnect unused devices. Check the
connection, then turn on the power again.
