Advanced Features and Troubleshooting Manual
95
Troubleshooting
4
Error 21, 22, 30,
and
32
■ Remove and re-install Imaging Unit (make sure that Imaging Unit
is locked in place). Turn the printer off, then on.
■ Replace Imaging Unit (make sure that Imaging Unit is locked in
place). Turn the printer off, then on.
■ If problem persists for Error 30, clean the sensor. See page 110.
■ If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 33
■ Check for jammed paper throughout the paper path (especially in
paper feeder).
■ Remove and re-install paper feeder and Transfer Kit. Turn the
printer off, then on.
■ If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 40, 41, 42,
and
43
■ Check for jammed paper in the Fuser. Re-install Fuser. Turn the
printer off, then on.
■ Make sure that you have the correct Fuser for your local printer
power supply:
■ 110-Volt Fuser P/N 016-1660-00
■ 220-Volt Fuser P/N 016-1661-00
■ Replace Fuser. Turn the printer off, then on.
■ If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 50, 51
■ Turn the printer off, then on.
■ If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 60
■ Remove the media from the Multi-Purpose Tray. Turn the printer
off, then on.
■ Reinstall the media. Make sure you do not overfill the tray.
■ If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 61
■ Remove and re-install each Toner Cartridge. Turn the printer off,
then on.
■ Replace each Toner Cartridge. Turn the printer off, then on.
■ If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 62
■ Check for jammed paper throughout the paper path (especially in
paper feeder and Fuser).
■ Remove and re-install Fuser. Turn the printer off, then on.
■ Slide out and re-insert paper feeder. Turn the printer off, then on.
■ Replace the Fuser. Turn the printer off, then on.
■ If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error 63
■ Remove and re-install Imaging Unit. Turn the printer off, then on.
■ Replace Imaging Unit. Turn the printer off, then on.
■ If problem persists, check www2.tek.com/merlin/tko and/or
contact Service.
Error User Corrective Action
