Problems using a Windows Environment
Xerox CopyCentre/WorkCentre 118 System Administration Guide 123
When using Windows NT 4.0/Windows 2000/Windows XP/Windows Server 2003
When printing fails
When the required printing result is not obtained
Cause Confirmation Method Action
The correct IP address is not
specified.
Check whether the IP
address of the machine is
correct.
Specify the correct IP
address for the machine.
When [Ipd spool] is set to
memory, the size of print data
sent in one print request
exceeds the maximum size
specified.
Check the maximum
receiving data size on the
touch screen of the machine,
and then compare it with the
size of print data to be sent
as one request.
<Action -1>
When the print data size
exceeds the maximum size in
one file, divide the file into
smaller files than the
maximum receiving data
size, then send the print
request again.
<Action -2>
When the print data size
exceeds the maximum size in
multiple files, reduce the
number of files to be printed
at one time.
A fault occurred during print
processing.
Check the error message on
the touch screen.
Write down the error
message, switch the machine
off and on, and retry printing.
If the problem still exists,
contact your Xerox Welcome
Center.
The selected transport
protocol does not conform
with the client.
Check the selected transport
protocol on the touch screen.
Select a transport protocol
conforming with the client.
The print data format to be
processed by the machine
does not match the data
format sent from the client.
–
Disable the output function of
Ctrl-D.
Cause Confirmation Method Action
The specified print language
is different from the print
language of the print data.
Check the specified print
language and the print
language of the print data.
Specify a print language
matching that of the print
data.
