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Troubleshooting
If you have difficulty operating your system, run through the following checklist to see if
you can solve the problem.
The DVR will not go into record mode?
Make sure the HDD is locked in with the key. Also check to make sure the hard drive is
set to Master. A diagram located on the Hard Drive Label will show you how to set the
drive to master.
The DVR displays no picture?
First you should check if the equipment is connected properly. See Chapter 1 for help.
The second thing to check is if all the wires work properly.
The next step is to verify the recorder and cameras are getting the correct amount of
power.
There is no display coming from one of the channels on the DVR?
The first step is to verify is the problem coming from the recorder or the camera.
Simply take a working camera and plug it into the port that seems to not be working. If
you see a picture this means the problem is coming from the camera.
I cannot connect to the recorder via the internet?
1. Are you using Internet Explorer?
2. Make sure you have downloaded and installed the ActiveX controls. For help
with this, see Chapter 14.
3. Are you using the IP address from the Internet Service provider?
4. Does your internet provider block any ports?
5. If you are using a router are the ports in your router opened?
(NOTE: Please refer to “Network Setup Menu” section for port settings. For
example, HTTP port: 00080, Control port: 01600, Data port: 37260)