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Page 23INF7011 Hardware Guide
Remote is not working • Make sure the batteries are installed in the proper orientation and are not dead.
• Verify the remote is turned on (the button is on the bottom of the remote).
• Verify you are pointing the remote at the table and are within 26’ (8m) and 30
degrees (horz/vert) of the sensor.
• Verify that the IR Control setting in the Advanced Option OSD menu is set
to Normal.
Keypad and/or mouse is not
working
• Make sure the batteries are installed in the proper orientation and are not dead.
• Press the Connect button on the bottom of the keypad.
• Verify the USB adapter is installed into the monitor's USB port.
• Verify that the Keyboard Control setting in the Advanced Option OSD menu is
set to Unlock.
Audio noise • If using external speakers, verify that "Analog Audio Out" within the
Audio>Advanced Audio submenu, is set to Variable.
• If using external speakers, verify that "TV speaker" within the Audio menu, is
set to Off.
• Noise can occur when infrared communication equipment (for example,
infrared cordless headphones) is used near the monitor. Move the infrared
communication equipment away from the monitor to eliminate the noise.
No sound • If using the external speakers, verify that the speakers are connected properly
and that the speaker's power switch is turned on.
• If external speakers or an external sound system is not being used, verify that
the Speaker setting in the OSD Audio menu is set to Internal.
• If using an external source, such as component, verify that an audio cable is
correctly installed between the device and the monitor.
• Using the remote, verify the volume is turned up enough and not muted.
• If using the Mondopad software, verify that the volume is not muted in the
application. (Look at the speaker icon in the upper right-hand corner of the
Mondopad software.)
• If playing a video, verify the playback has not been paused and that the video’s
audio has not been muted.
• An HDMI® 1.3 (or higher) source and source device is required to hear audio
via the HDMI cable.