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Troubleshooting
Symptom Cause Remedy
Radio shows iPod
not connected
iPod cable is not
connected to iPod or
Gateway.
Verify the docking cable is connected
to the Media Gateway, and the iPod
I can not correctly
control the iPod
through the radio.
Sometimes the
iPods needs to be
reset
On older iPods, press and hold the
click wheel (center button) and the
menu button for 10 seconds. On the
iPod Touch or iPhone press and hold
the power and home button for 10
seconds. This will reboot the iPod.
YOU WILL NOT LOSE MUSIC on the
iPod by doing this reset
I don’t see iPod
artist or song
information on the
screen
The radio is
displaying a different
text eld or you are
using CD Changer
emulation mode.
Press the Text / Scan button to
see text (only supported in satellite
emulation mode). If the radio has an
XM button, ensure dipswitch 3 is set to
the off position.
I can’t use my
iPod’s click wheel
to select music
The iPod is in
external control
mode.
Press the Sat button and select AUX
1 source to control the iPod manually.
If using CDC emulation mode select
Disc 7.
The Media
Gateway does
not recognize the
HD Radio tuner
(HDRT) or SCC1
The HD tuner or
SCC1 was not
properly connected
when the PXAMG
was rst connected
and initialized.
HDRT or SCC1 must be connected
before the PXAMG is powered on.
Disconnect the PXAMG from the
vehicles harness for 5 minutes. Verify
the 8 pin DIN HDRT cable is securely
connected at both ends before
reconnecting the vehicle harness.
Radio shows “DEV
INIT”
Gateway device is
initializing
This only occurs the rst time the
PXAMG is powered on. Wait a few
minutes, cycle ignition off and on then
enter SAT Mode.
When I listen to
the factory AM or
FM radio there
is only static, no
audio.
Factory antenna
cable is connected
to the HD Radio
tuner.
Use Gateway to access HD Radio
source. This will provide all AM and
FM reception for your vehicle.
No AM or FM
reception using the
HD Radio source
Factory antenna
cable is not
connected to the HD
Radio tuner (HDRT)
Remove from factory radio, connect
into HDRT module. Note* some
vehicles need to use the supplied
antenna adaptor to make this
connection.
HD Radio station
quality uctuates
or is lost randomly
The HD Tuner is
temporarily losing
reception of the
Digital HD Radio
broadcast signal
This is expected performance. The
Digital HD Radio playback will resume
in areas of higher broadcast signal
strength.
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