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Troubleshooting
Problem Possible cause Remedy
The TV set is not getting any connection to
the server. On the main screen Connect is
shown and the Connectivity display does not
light up.
a) No connection to the media server.
b) On your PC with Windows XP several media
servers run at the same time, e.g. Windows
Media Player (WMP) 11 and TwonkyMedia
(also see page 16).
a) Check whether the media server is switched
on.
Press OK to make a new attempt at
connecting.
Check the connection using the PING
command. To do this, in the entry request on
your PC, enter the command ping.exe,
followed by the IP address of your TV set. You
will find the current IP address in the Device
information (see page 9). Example:
ping.exe 192.168.1.123
If the data packages are not transferred, then
there is a problem with the network.
With a wired connection:
Check the arrangement of the cables.
With a wireless connection:
Check your wireless router. Attach the additional
antenna to the TV set (page 5).
b) If there are several media servers, they can
impede each other. For example, when
working with TwonkyMedia close file release
by WMP11.
Your TV set does not have an IP assigned
to it despite required type of IP assignment
Automatic (DHCP).
a) No DHCP server is working on your
network.
b) With an encrypted wireless connection,
you have entered the key incorrectly.
a) Set up a DHCP server.
Assign a fixed IP address for the TV set.
b) Select Change network in the MediaNetwork
menu. Rescan for routers using the red
coloured buttons. Then correctly enter the
WLAN key for your router.
Despite video or music file being played back,
no sound can be heard.
a) The TV set is set to mute or the volume has
been turned down too far.
b) An audio device that does not exist or that
is not connected is registered in the TV
menu under Connections → Sound
components (e.g. HiFi/AV amplifier).
a) Increase the volume by pressing the V+ button
on your remote control. This will also cancel
any mute setting.
b) Connect up the audio device and switch it on.
In the Sound components wizard change back
to TV speakers.
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