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7.2 SmartControl Premium FAQs
Q1. I change the monitor on a PC to a different
one and the SmartControl Premium
becomes un-usable, what do I do?
Ans.: Restart your PC and see if SmartControl
Premium can work. Otherwise, you will
need to remove and re-install SmartControl
Premium to ensure proper driver is installed.
Q2. The SmartControl Premium functions
worked well before, but it does not work
anymore, what can I do?
Ans.: If the following actions were executed, the
monitor driver may need to be re-installed.
• Changed video graphic adapter to another
one
• Updated video driver
• Activities on OS, such as service pack or
patch
• Run Windows Update and updated monitor
and/or video driver
• Windows was booted with the monitor
power off or disconnected.
To find out, please right click My Computer
and click on Properties->Hardware->
Device Manager.
If you see "Plug and Play Monitor" shows
under Monitor, then you need to re-install.
Simply remove SmartControl Premium and
re-install it.
Q3. After installing SmartControl Premium,
when clicking on SmartControl Premium
tab, nothing shows up after a while or a
failure message shows, what happened?
Ans.: It might be your graphic adaptor is not
compatible with the SmartControl Premium.
If your graphic adaptor is one of the above
mentioned brands, try to download the
most updated graphic adaptor driver from
corresponding companies’ web site.
Install the driver. Remove SmartControl
Premium, and re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported. Please
visit Philips website and check if an updated
SmartControl Premium driver is available.
Q4. When I click on Product Information,
only partial information is shown, what
happened?
Ans.: It might be your graphic card adaptor
driver is not the most updated version
which fully supporting DDC/CI interface.
Please try to download the most updated
graphic adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium and re-
install it once more.