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User’s Manual 9-3
Troubleshooting
Software The problems may be caused by your software
or disc. If you cannot load a software package,
the media may be damaged or the program might
be corrupted. Try loading another copy of the
software.
If an error message appears while you are
using a software package, check the software
documentation. These documents usually include
a problem solving section or a summary of error
messages.
Next, check any error messages in the operating
system documentation.
Hardware If you cannot nd a software problem, check your
hardware.
First run through the items in the preliminary
checklist above. If you still cannot correct
the problem, try to identify the source. The
next section provides checklists for individual
components and peripherals.
Hardware and system checklist
This section discusses problems caused by your computer’s hardware or attached
peripherals. Basic problems may occur in the following areas:
n System start-up n Fingerprint Sensor
n Self test n USB device
n Power n eSATA device
n Password n Additional memory module
n Keyboard n Sound system
n Internal display panel n Volume control dial
n Hard disk drive n External monitor
n DVD Super Multi Double Layer drive n Modem
n USB oppy diskette drive n LAN
n ExpressCard n Wireless LAN
n SD/SDHC memory card n Bluetooth
n Pointing Device n Recovery Discs
Before using a peripheral device or application software that is not an
authorized Toshiba part or product, make sure the device or software can be
used with your computer. Use of incompatible devices may cause injury or
may damage your computer.