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User’s Manual 9-19
Troubleshooting
Problem Procedure
Reading of the
ngerprint was not
successful
Please try again using the correct posture. Refer
to Using the ngerprint sensor in Chapter 4,
Operating Basics.
Try the recognition process again using another
enrolled nger.
The ngerprint
cannot be read due
to injuries to the
nger
Try the recognition process again using another
enrolled nger.
If ngerprints from all the enrolled ngers cannot
be read, please logon by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.
Fingerprint Pre-OS
feature or Single
Sign On feature
cannot be enabled
Please use TOSHIBA HW Setup to register the
User Password if it was not registered.
Fingerprint Pre-OS
feature does not
work
Make sure you have enroll nger in windows
account.
Set the User Password by using TOSHIBA HW
Setup and restart the system.
Make sure place a checkmark in “Enable Pre-OS
Fingerprint Authentication” on the TrueSuite
Access Manager setting.
Fingerprint Sensor
Problem Procedure
ExpressCard error
occurs
Reseat the ExpressCard to make sure it is rmly
connected.
Make sure the connection between the external
device and the card is rm.
Check the card’s documentation.
If problems persist, contact your dealer.
ExpressCard
Refer also to Chapter 8, Optional Devices.