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6.2. Troubleshooting
Symptom Possible Cause Remedy
No picture is displayed 1. The power cord is disconnected.
2. The main power switch on
the back of the display is not
switched on.
3. The selected input has no
connection.
4. The display is in standby mode.
1. Plug in the power cord.
2. Make sure the power switch is
switched on.
3. Connect a signal connection to
the display.
Interference displayed on the
display or audible noise is
heard
Caused by surrounding electrical
appliances or uorescent lights.
Move the display to another location
to see is the interference is reduced.
Color is abnormal The signal cable is not connected
properly.
Make sure that the signal cable is
attached rmly to the back of the
display.
Picture is distorted with
abnormal patterns
1. The signal cable is not connected
properly.
2. The input signal is beyond the
capabilities of the display.
1. Make sure that the signal cable
is attached rmly.
2. Check the video signal source
to see if it is beyond the range
of the display. Please verify its
specications with this display’s
specication section.
Displayimagedoesn’tllup
the full size of the screen
Zoom mode is not correctly set. Use the Zoom mode or Custom
zoom function in the Screen menu
to ne tune display geometry and
time frequency parameter.
Can hear sound, but no
picture
Improperly connected source signal
cable.
Make sure that both video inputs
and sound inputs are correctly
connected.
Can see picture but no sound
is heard
1. Improperly connected source
signal cable.
2. Volume is turned all the way
down.
3. [MUTE] is turned on.
4. No external speaker connected.
1. Make sure that both video inputs
and sound inputs are correctly
connected.
2. Press [VOL UP] or [VOL DOWN]
button to hear sound.
3. Switch MUTE off by using the
[MUTE] button.
4. Connect external speakers and
adjust the volume to a suitable
level.
Some picture elements do not
light up
Some pixels of the display may not
turn on.
This display is manufactured using
an extremely high level of precision
technology: however, sometimes
some pixels of the display may not
display. This is not a malfunction.
After-Images can still be
seen on the display after
the display is powered off.
(Examples of still pictures
include logos, video games,
computer images, and images
displayed in 4:3 normal mode)
A still picture is displayed for an
over extended period of time
Do not allow a still image to be
displayed for an extended period of
time as this can cause a permanent
after-image to remain on the
display.