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There is no power.
• Press the POWER button on the remote control or on the top of your Sound Bar.
• Ensure the power cord is securely connected.
• Plug a different device into the electrical outlet to verify that the outlet is working correctly.
There is no sound.
• Increase the volume. Press Volume Up on the remote control or on the top of your Sound Bar.
• Press MUTE on the remote to ensure the Sound Bar is not muted.
• Press INPUT on the remote or on the top of your Sound Bar to select a different input source.
• When using either of the Digital Inputs, if there is no audio: (A) try setting the TV output to PCM or (B) Connect directly to your Blu-ray/other
source, some TVs do not pass through digital audio.
• Your TV may be set to variable audio output. Confirm that the audio output setting is set to FIXED or STANDARD, not VARIABLE. Consult your TV’s
user manual for more detailed information.
• If using Bluetooth, ensure that the volume on your source device is turned up and that the device is not muted.
• Use the Speaker Test function on the remote to perform a channel check on each speaker. See
Adjusting Sound Bar Settings
on page 15.
I hear buzzing or
humming.
• Ensure all cables and wires are securely connected.
• Connect a different source device (TV, Blu-ray player, etc) to see if the buzzing persists. If it does not, the problem may be with
the original device.
• Connect your device to a different input on the Sound Bar.
The remote
isn’t working.
• Replace the remote batteries with new ones.
• Point the remote directly at the Sound Bar when pressing a button.
• If using a Bluetooth connection, some of the buttons on the remote may not be supported by the streaming application. (e.g. Pandora
doesn’t support the Back button.)
HELP & TROUBLESHOOTING
There is no sound
coming from the
Subwoofer.
• If the light on the Subwoofer is blinking in a slow pattern, you will need to pair the Subwoofer with the Sound Bar. See
Re-linking the
subwoofer with The sound bar
on page 20.
• Move the Subwoofer closer to the Sound Bar.
• Turn the Subwoofer power switch to ON.
• To conserve power, the Subwoofer will automatically enter a low power state when not in use. It may take up to 10 seconds for the
Subwoofer to link after the Sound Bar is turned on.
• Use the Speaker Test function on the remote to perform a channel check on each speaker. See
Adjusting Sound Bar Settings
on page 15.
There is no sound
from the satellite
speakers.
• Ensure the satellite speaker wires are securely connected. These wires occasionally loosen during setup.
• Ensure that the Subwoofer is properly linked to the Sound Bar. If the light on the Subwoofer is blinking in a slow pattern, you will need to
pair the Subwoofer with the Sound Bar. See
Re-linking the subwoofer with The sound bar on page 20
.
• The Surround levels may be turned down. See
Adjusting Sound Bar Settings
on page 15.
• Turn on the Surnd (Surround) function from the remote control. See
Adjusting Sound Bar Settings
on page 15.
• Use the Speaker Test function on the remote to perform a channel check on each speaker. See
Adjusting Sound Bar Settings
on page 15.