39
Getting Help When Things Go Wrong
3
Text is printing off the edge
of the page.
• Make sure the margins are set correctly in your software program.
• Make sure the text and graphics in your document fit within the printable area of
the page. See “Minimum Printing Margins” on page 65.
• Make sure you have selected the right paper size in the Setup tab. See “Setup Tab”
on page 7.
• Uncheck Poster Printing in the Features tab. See “Features Tab” on page 8.
The print quality is poor. • Make sure you are using media intended for HP DeskJet printers, and that the
media is loaded print side down.
• Make sure you have selected the correct paper type in the Setup tab. See “Setup
Tab” on page 7.
• If the printing appears faded or dull, click Normal or Best instead of Draft on the
Setup tab. See “Setup Tab” on page 7.
• If the colors bleed or the ink smears, click Normal or Draft instead of Best on the
Setup tab. See “Setup Tab” on page 7.
• Make sure you are not out of ink. See “Replacing Print Cartridges” on page 31.
• You might need to clean the print cartridges. See “Cleaning Print Cartridges” on
page 33.
• If the color ink and black ink aren’t lining up on the printed page, go to the HP
Toolbox and click Calibrate the printer. See “Printer Services Tab” on page 25.
Colors are wrong or missing. • Verify that you removed the protective vinyl tape from the print cartridge.
• Check the print cartridges status. See “Print Cartridge Status” on page 29.
• You might need to clean your color print cartridge. See “Cleaning Print
Cartridges” on page 33.
• Uncheck Print in Grayscale on the Advanced tab. See “Advanced Tab” on page 9.
Banners aren’t printing
correctly.
• Make sure the OUT tray is up.
• Make sure you selected Banner on the Setup tab. See “Setup Tab” on page 7.
• If several sheets feed into the printer together, unfold and refold the paper.
• If the paper creases going through the printer, the paper might be unsuitable for
banner printing.
• If gaps in the printing appear at the ends of the sheets, the problem might be with
your software program. See Release Notes in the Program group. To get to these
notes, click Start Programs HP DeskJet 970C Series.
The Automatic Two-Sided
Printing Module is attached,
but you can’t select the
Automatic option in the
Two-Sided Printing section
of the Features tab.
1 Print one page.
2 Go to the Features tab, check Two-Sided Printing, then check Automatic.
OR
1 Go to the Configuration tab of the HP DeskJet Toolbox.
2 Check Automatic Two-Sided Printing Module, then click Apply.
3 Click the X in the upper-right corner to close the dialog box.
4 Go to the Features tab of the HP DeskJet Printer Properties
dialog box.
5 Check Two-Sided Printing, then check Automatic.
What if... Check this...
970C.book Page 39 Tuesday, February 1, 2000 11:31 PM
