If you need service or assistance,
we suggest you follow these four steps:
1
l
Before calling for assistance.. .
2
l
If you need assistance”‘. . .
Performance problems often result from
little things you can find and fix yourself with-
out tools of any kind.
If nothing operates:
l
Is the range correctly wired to a live circuit
with the proper voltage? (See Installation
Instructions.)
l
Have you checked the main fuse or circuit-
breaker box?
If the oven will not operate:
l
Is the Oven Selector turned to a setting (BAKE
or BROIL, but not TIMED BAKE]?
l
Is the Oven Temperature Control turned to a
temperature setting?
If surface units will not operate:
l
Have you checked the main fuse or circuit-
breaker box?
l
Are surface units plugged in all the way?
l
Do the control knobs turn?
Call the Whirlpool COOL-LINE R service as-
sistance telephone number. Dial free from:
Continental U.S.
. . . . . . . . (800) 253- 130 1
Michigan . , . . . . . . . . . . . . . . (800) 632-2243
Alaska I Hawaii . . . . . . . . (800) 253-l 121
and talk with one of our trained Consultants.
The Consultant can instruct you in how to ob-
tain satisfactory operation from your appli-
ance or, if service is necessary, recommend a
qualified service company in your area.
3
l
If you need service’.’ . . .
If surface unit control knob or knobs will not
turn:
l
Did you push in before trying to turn?
If the Self-Cleaning Cycle will not operate:
l
Are the Oven Selector and the Oven Temper-
ature Controi set to “CLEAN?”
,
I
l
Does the Start Ime Dial show the correct time
of day?
I
l
Is the Stop Time Dial set ahead to the time
I
you want the cleaning cycle to stop?
l
Is the Lock Lever all the way to the right? (The
1
Clean Light will come on.)
I
!
If cooking results aren’t what you expect:
l
Is the range level?
/
l
Are you using pans recommended in the
Cooking Guide?
Whirlpool has a
g;gfji;g
TECH-CARE service
technicians are
trained to fulfill the
product warranty
and provide after-
warranty service, anywhere in the United
States. To locate TECH-CARE service in your
area, call our COOL-LINE service assistance
telephone number (see Step 2) or look in your
telephone directory Yellow Pages under:
APPLIANCES-HOUSEHOLD- ELECTRICALAPPLIANCES-
MAJOR-SERVICE 8 REPAIR MAJOR-REPAIRING 8 PARTS
~HIR~POOLAPPLIANCES
OR WHlRLPOOLAPPLlANCtS
FRANCHISEDTECH ZARE SERLllE FRANCHISEDTECh CARESERVICE
WASHING MACHINES. DRYERS
& IRONERS-SERVICING
l
If baking, have you allowed 1’ z to 2 inches
(4-5 cm) on all sides of the pans for air
circulation?
l
Does the oven temperature seem too low or
too high? (See page 5 to reset the Oven
Temperature Control.]
l
Have you preheated the oven as the recipe
calls for?
l
Are the pans the size called for In the recipe?
l
Are you following a tested recipe from a
reliable source?
l
Do the cooking utensils have smooth, flat
bottoms?
l
Do the cooking utensils fit the surface unit
being used?
See the Cooking Guide for more information
on cooking problems and how to solve them.
:RANCHISEDTECH (ARE?ERblCL
.hl;h’i ,rt;c r)\ll’4\it:s
kYZSERilCE CO
121 MaoIF 999 9399
4
l
If you have a problem’;‘. . .
Call our COOL-LINE service assistance tele-
phone number (see Step 2) and talk with one
of our Consultants, or if you prefer, write to:
Mr. Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
If you must call or write, please provide: model
number, serial number, date of purchase, and
a complete description of the problem. This
information is needed in order to better re-
spond to your request for assistance.
15
