Xerox Document Centre System Administration Guide Page 21 - 17
21. E-mail
21. E-mail
E-mail Troubleshooting
You are here because a problem has been identified with the Scan to
E-mail function of the Document Centre.
Resolve any copier problems first. Perform the corrective action
that is recommended by the Document Centre User Guide. Do
not attempt to resolve a Scan to E-mail problem if the copier
functions are not operating correctly.
Problem Corrective Action
E-mail does not arrive at
destination address. No E-mail
Error report printed by the
device.
• Check the SMTP address entry to ensure job
is being sent to the correct recipient and that
the address is spelled correctly.
Device prints an E-mail Error
report after an attempt is made
to send an E-mail job.
• Check that the E-mail server settings
configured on the device are correct.
• Check that the mail server is configured to
accept SMTP mail.
Cannot change E-mail "From"
address entry.
• If the user accesses the device using a
password with the Guest Authentication
feature, then the From address may be
changed.
"Reply To" E-mail address
receives a mailnote from the
SMTP server stating that the
mail message was
undeliverable due to the
attachment or file being too
large.
• Resend the job using a lower scan
resolution.
• Split the originals into smaller jobs.
Cannot find required entry in
the Public Address Book.
• Try typing the first letter of the entry and then
manually scroll the list for the required name.
• Check that the address book entries are in
the correct order.
