Troubleshooting
12-4 WorkCentre Pro 555/575
DISPLAY QUALITY
IS POOR
Display quality of the
received document is poor.
Retry the transmission.
DRUM LIFE
WARNING
The drum counter has
reached 16,000 pages.
Replace the Drum Unit. See
Chapter C, “Replacing the
Drum Cartridge”.
ENTRY MEMORY
FULL
The maximum number of
Speed Dial, One Touch or
Group Dial numbers have
been used.
Delete some numbers.
FEATURE
UNAVAILABLE
The remote station does not
have the desired feature to
complete the communication.
Verify the remote station is
compatible with the desired
feature.
JOB MEMORY
FULL
The job reservation memory
area is full.
Wait until some jobs have
completed and try again.
LINE BUSY Remote fax number is busy. Retry the transmission.
LOAD DOCUMENT A document is not fully
inserted into the Document
Support.
Reload the document.
LOWER PAPER
EMPTY
The lower paper tray is
empty.
Add paper to the Lower Paper
Tray. Ensure the Lower Paper
Tray is closed.
MEMORY FULL The remaining memory
becomes full while storing
the document into memory.
Send the document in
sections, or use the Direct
Send Transmission Mode.
MEMORY
OVERFLOW
The memory became full
during a Transmission, etc.
Press the
Stop
key to cancel
the message then retry the
communication when
adequate residual memory is
gained.
NOT ALLOWED
NOW
The specified feature is not
enabled now.
Refer to the correct
procedure.
OUT OF TONER The toner cartridge is empty. Replace the toner cartridge.
See Chapter D, “Replacing
the Toner Cartridge”.
PAGE NUMBERS
DIFFER
The designated number of
pages does not match the
actual document.
Verify the designated number
is correct. If the document
misfed, resend the document.
Error Message Probable Cause Corrective Action
