Troubleshooting
WorkCentre Pro 555/575 12-11
Image Quality
If the Document Scanner or Recording Unit is dirty, the quality of your
transmitted or received images can be poor. It is recommended that
these areas are cleaned regularly. Refer to Chapter D, “Maintaining
the Product” for detailed cleaning procedures.
The received document is
too dark and difficult to
read. Unnecessary lines
are printed.
• Is the original document on the sending side of poor
quality? Check with the remote station.
• Is there a problem with the remote machine?
• Does the same problem happen when you copy a
document? If so, clean the Recording Unit. See
Chapter D, “Maintaining the Product”.
The paper is fed out but
nothing is printed.
• Is the machine out of toner?
• Is the document on the sending side loaded
correctly?
Paper jams occur
frequently.
• Is the Paper Tray fully closed?
• Does the document fall within specifications? See
the User’s Guide, “Document Specifications”.
Machine answers incoming
call but will not receive.
• If Refuse Junk Mail is On the machine will only
receive for other machines listed in your dial
directory phonebook.
Problem Check Items
