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3
starter guide
Your important AT&T U-verse
®
information...........3
• For quick reference, record your important AT&T U-verse
information here
AT&T U-verse TV.................................................................... 4
• How to use the AT&T U-verse remote control
• Direct the show with your Total Home DVR®
• Program the DVR from your computer or mobile phone
• AT&T U-verse Online
SM
• AT&T U-verse Mobile
SM
• Find shows fast with Channel Shortcuts
• Watch four of your favorite shows at once with
My Multiview
• Other Multiview choices
• How to use Parental Controls
• Options menus offer bigger convenience
• U-verse Movies and Pay Per View programming
• Interactive features for TV, Internet, and Voice
• Quick tips about your AT&T U-verse service
AT&T U-verse High Speed Internet......................... 12
• Access your email from the Web
• Set up email on your home computer
• Access the entire national AT&T Wi-Fi Hot Spot network
• Get online protection with advanced safety features
AT&T U-verse Voice
SM
....................................................... 16
• Set up your voice mailbox
• Listen to messages or change settings
• Access your mailbox online and by phone
• Turn off AT&T U-verse Messaging
SM
• Change your PIN
• Link your wireless number and voice mailbox
• Important information
quick fix guide
AT&T U-verse TV.............................................................. 21
• Resolve problems with your services
• Switch your TV screen setting from standard to
widescreen
• Program your remote to control up to four devices
• Change your TV’s input selection to match its
video source
• Three ways to connect your receiver to your TV
• Watch Help on Demand
AT&T U-verse High Speed Internet........................ 26
• Assure reliable security for your wireless home network
• Connect more computers to your wireless home network
AT&T U-verse Voice..........................................................27
• Create sub account voice mailboxes online
• Link your wireless number and your voice mailbox
• Change your PIN
• Get fast, affordable tech support
Support questions/additional resources..............27
table of contents
Love your U-verse?
Tell a friend, and you’ll BOTH get up to
$75
in gift cards
when your friend orders
AT&T U-verse TV, Internet, and phone.
Learn more at a.com/referUverse.
For your own security, if you need
to record account passwords, write
them down separately and keep
them in a safe place.
Upgrade or add services anytime.
click att.com/myuverse
call ...
Please have your four-digit passcode available when calling.
We’re always
here to help:
> Geing started:
a.com/uversesupport
> / care:
1.800.288.2020
Please have your four-digit
passcode available when calling.
> Help Channel:
Tune your TV to ch-411
Record your important AT&T U-verse
®
information here for easy reference.
With all your key information in one place, it’s a snap to manage your account and get support when you need it.
Note: Password is the same as your AT&T email password.
For your security, record account passwords separately
and keep them in a safe place.
RESIDENTIAL GATEWAY INFORMATION
Manufacturer
SSID #
Wireless key # (required for home Wi-Fi access)
Your AT&T U-verse primary member ID
allows you to manage your account online.
You can view and pay your bill, enroll in
paperless billing, sign up for Autopay,
upgrade your account, get updates
regarding your AT&T U-verse service, and
so much more.
GENERAL INFORMATION
Customer name on account
Billing account number (BAN)
AT&T U-verse primary member ID
(online account access ID)
VM PIN # and authentication code
AT&T U-verse password hint
Router password
Tech’s ID for promo code (P2R)
Your award-winning U-verse service was
installed by
, AT&T UID