Filter
Top Products
Troubleshooting | 57
Shaky/Jittery
Video
Wavy picture or
fine movement
∞
Reset the monitor to Factory Settings(Factory
Reset).
∞
Check environmental factors.
∞
Relocate the monitor and test in another room.
Missing Pixels LCD screen has
spots
∞
Cycle power On-Off.
∞
Pixel that is permanently Off is a natural defect that
can occur in LCD technology.
∞
For more information on Dell Monitor Quality and
Pixel Policy, see Dell Support site at: http://www.
dell.com/support/monitors.
Stuck-on Pixels LCD screen has
bright spots
∞
Cycle power On-Off.
∞
Pixel that is permanently off is a natural defect that
can occur in LCD technology.
∞
For more information on Dell Monitor Quality and
Pixel Policy, see Dell Support site at:http://www.
dell.com/support/monitors.
Brightness
Problems
Picture too dim or
too bright
∞
Reset the monitor to Factory Settings(Factory
Reset).
∞
Adjust brightness & contrast controls via OSD.
Geometric
Distortion
Screen not
centered correctly
∞
Reset the monitor to Factory Settings(Factory
Reset).
∞
Adjust horizontal & vertical controls via OSD.
Horizontal/
Vertical Lines
Screen has one or
more lines
∞
Reset the monitor to Factory Settings(Factory
Reset).
∞
Perform monitor self-test feature check and
determine if these lines are also in self-test mode.
∞
Check for bent or broken pins in the video cable
connector.
∞
Run the built-in diagnostics.
Synchronization
Problems
Screen is
scrambled or
appears torn
∞
Reset the monitor to Factory Settings(Factory
Reset).
∞
Perform monitor self-test feature check to
determine if the scrambled screen appears in self-
test mode.
∞
Check for bent or broken pins in the video cable
connector.
∞
Restart the computer in the safe mode.
Safety Related
Issues
Visible signs of
smoke or sparks
∞
Do not perform any troubleshooting steps.
∞
Contact Dell immediately.
Intermittent
Problems
Monitor
malfunctions on &
off
∞
Ensure that the video cable connecting the monitor
to the computer is connected properly and is
secure.
∞
Reset the monitor to Factory Settings(Factory
Reset).
∞
Perform monitor self-test feature check to
determine if the intermittent problem occurs in self-
test mode.