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TROUBLESHOOTING
Problem
Auto Scan doesn’t
switch PCs; plus,
the KVM switch
module beeps
occassionally and
the red indicator
flashes.
Double OSD
images in the
cascade
configuration.
Computer can’t
use serial mouse.
Can’t select a
computer
connected to a
slave.
Occasionally, the
KVM switch module
fails to function.
Remedial Actions
Turn on the computers.
Set the proper Scan Type in the OSD and
determine which PCs are
N-selected.
Press the left Control key twice to abort
Auto Scan.
Press any front button to select a PC,
and Auto Scan stops.
Press buttons “1” and “2” for two seconds
to activate K/M reset.
Turn off any/all power to the slave
(unplug all cables) before connecting it
to the master.
Secure the mouse adapter to the
computer’s COM port.
Use only the mouse adapter that
comes with the unit.
The mouse conversion is only effective
at PC ports 7 and 8.
Only master ports PC-1 – PC-8 can be
connected to slaves.
Connect the slave console port to PC-1
– PC-8 ports of the master.
Only one level of slave units is allowed.
Bring up the OSD again to check if the
master recognizes the slave connection.
Look for the
4 and the number before it.
Make sure the external power supply
is properly connected.
Possible Cause
All PCs are off or
only one PC is
turned on. Scan
mode works only
for powered
computers.
Scan Type is
N-selected, but
no powered PC
is N-selected in
the OSD.
Improper slave
connection
procedure.
Loose mouse
adapter.
Incorrect mouse
adapter.
Incorrect PC port
connection.
Improper master
unit connection.
Improper slave
unit connection.
Too many levels
of slaves.
The system is not
getting enough
power.