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HR20• 26
The Ramsey Kit Warranty
Please read carefully BEFORE calling or writing in about your kit.
Most problems can be solved without contacting the factory.
Notice that this is not a "fine print" warranty. We want you to understand
your rights and ours too! All Ramsey kits will work if assembled properly.
The very fact that your kit includes this new manual is your assurance
that a team of knowledgeable people have field-tested several "copies"
of this kit straight from the Ramsey Inventory. If you need help, please
read through your manual carefully. All information required to properly
build and test your kit is contained within the pages!
1. DEFECTIVE PARTS: It's always easy to blame a part for a problem
in your kit, Before you conclude that a part may be bad, thoroughly
check your work. Today's semiconductors and passive components
have reached incredibly high reliability levels, and it’s sad to say that our
human construction skills have not! But on rare occasions a sour
component can slip through. All our kit parts carry the Ramsey
Electronics Warranty that they are free from defects for a full ninety (90)
days from the date of purchase. Defective parts will be replaced
promptly at our expense. If you suspect any part to be defective, please
mail it to our factory for testing and replacement. Please send only the
defective part(s), not the entire kit. The part(s) MUST be returned to us
in suitable condition for testing. Please be aware that testing can usually
determine if the part was truly defective or damaged by assembly or
usage. Don't be afraid of telling us that you 'blew-it', we're all human and
in most cases, replacement parts are very reasonably priced.
2. MISSING PARTS: Before assuming a part value is incorrect, check
the parts listing carefully to see if it is a critical value such as a specific
coil or IC, or whether a RANGE of values is suitable (such as "100 to
500µF"). Often times, common sense will solve a mysterious missing
part problem. If you're missing five 10K ohm resistors and received five
extra 1K resistors, you can pretty much be assured that the '1K ohm'
resistors are actually the 'missing' 10 K parts ("Hum-m-m, I guess the
'red' band really does look orange!") Ramsey Electronics project kits
are packed with pride in the USA. If you believe we packed an incorrect
part or omitted a part clearly indicated in your assembly manual as
supplied with the basic kit by Ramsey, please write or call us with
information on the part you need and proof of kit purchase.