Filter
Top Products
Version 7/16/2009 23
www.VIZIO.com
Problem Solution
Sound Bar.
Press MUTE on the remote. If the source device has a mute function, check
to make sure it is not engaged.
Press the INPUT button on the remote control or the top of the HD Sound
Bar to cycle through the inputs.
No sound on Optical In
The source device may be set to AC3 (Dolby Digital) output. SRS TS-HD
requires PCM audio (Lt/Rt encoded for movies). Change the device output
to PCM.
Buzzing or humming Make sure that both ends of the audio cables are connected securely.
Test on an alternate device or replace the audio cable.
Test the device and cable on an alternate input on the HD Sound Bar.
Settings are lost When the Sound Bar is powered off, settings are retained except when the
AC power is removed. To keep settings, Leave AC/DC power adapter
connected to AC. Otherwise, they will return to initial values.
Tel
TelTel
Telephone & Technical Support
ephone & Technical Supportephone & Technical Support
ephone & Technical Support
Products are often returned due to a technical problem rather than a defective product that may result in
unnecessary shipping charges billed to you. Our trained support personnel can often resolve the problem
over the phone. For more information on warranty service or repair, after the warranty period, please
contact our Support Department at the number below.
Customer support and quality service are integral parts of VIZIO’s commitment to service excellence.
For technical assistance contact our VIZIO Technical Support Department via email or phone.
Email
: techsupport@vizio.com
Tel: (877) 698-4946 Fax: (949) 585-9563
Hours of operation: Monday - Friday: 6 am to 9 pm
Saturday – Sunday: 8 am to 4 pm
Please have your VIZIO model number, serial number, and date of purchase available before you call.
VIZIO
Address:
39 Tesla
Irvine, CA 92618, USA
Telephone: (949) 428-2525 Fax: (949) 585-9514
Web: www.vizio.com