Solution 2: Contact HP customer support
Solution: To find support and warranty information, go to the HP Web site at
www.hp.com/support. If prompted, choose your country/region, and then click
Contact HP for information on calling for technical support.
Cause: The print cartridges were not intended for use in this product.
Print cartridges in wrong slot
Solution: Make sure the print cartridges are installed into the correct slots. If they
are, remove and reinsert the print cartridges and verify that they are fully inserted and
locked in place.
To make sure the print cartridges are installed correctly
1. Make sure the product is on.
CAUTION: If the HP All-in-One is off when you open the print cartridge door
to access the print cartridges, the HP All-in-One will not release the cartridges
for changing. You might damage the HP All-in-One if the print cartridges are
not docked safely when you try to remove them.
2. Open the print cartridge door.
The print carriage moves to the center of the product.
Chapter 12
196 Troubleshooting
Troubleshooting
