Copy troubleshooting..............................................................................................................124
Nothing happens when I try to copy.................................................................................125
Parts of the original do not appear or are cut off..............................................................126
The printout is blank.........................................................................................................127
A borderless copy has white space around the edges.....................................................128
Scan troubleshooting..............................................................................................................129
Scan fails..........................................................................................................................129
Text is incorrect or missing...............................................................................................132
Errors......................................................................................................................................133
Flashing lights...................................................................................................................133
Product messages............................................................................................................135
Mechanism error.........................................................................................................136
Scan errors.................................................................................................................137
Unable to print............................................................................................................152
Product might not be correctly installed......................................................................157
Product was not found................................................................................................161
Product could not find available scan destinations.....................................................165
Error occurred while communicating with the product................................................168
File messages...................................................................................................................172
Supported file types for the HP All-in-One..................................................................173
General user messages...................................................................................................173
Cannot crop................................................................................................................173
Paper messages...............................................................................................................174
Out of paper................................................................................................................175
Power and connection messages.....................................................................................179
Communication test failed..........................................................................................180
Two-way communication lost......................................................................................181
Print cartridge messages..................................................................................................182
The print carriage is stalled........................................................................................185
Need alignment or alignment failed............................................................................189
Print cartridges missing or not detected.....................................................................191
Incompatible print cartridges......................................................................................195
Print cartridge problem...............................................................................................198
13 HP warranty and support
Warranty.................................................................................................................................205
Print cartridge warranty information........................................................................................205
Support process.....................................................................................................................205
Before you call HP customer support.....................................................................................206
HP support by phone..............................................................................................................206
Phone support period.......................................................................................................206
Placing a call....................................................................................................................207
After the phone support period.........................................................................................207
Additional warranty options....................................................................................................207
HP Quick Exchange Service (Japan).....................................................................................208
HP Korea customer support...................................................................................................208
Prepare the product for shipment...........................................................................................209
Pack the product.....................................................................................................................209
14 Technical information
Specifications.........................................................................................................................211
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