Problem Determination
Xerox 4500 PS TR
151
What are the symptoms you have recorded or detected?
Host systems record all errors in an error log file. For additional info rma-
tion, see the documentation for PSF/2, PSF/AIX, ida PSS, ida ReRouter or
ida IPPC.
• Have any messages been produced?
• Make a list of all the symptoms you have recorded for
subsequent problem determination.
Has an upgrade of microcode been performed?
Successfully
A successful microcode upgrade is indicated on the test printout with a
new Version number.
Unsuccessfully
Turn the printer off for a few seconds and back on. If problems persist,
revert to the microcode from the bootfile and repeat the upgrade process.
Refer to Appendix B: Microcode Upgrading.
If the problem persists, refer to your general problem reporting proce dures
or contact your point of purchase.
19.2.3 When printing
When operating via Win/OS2, you must make sure that the PS is
connected.
NetWare:
If you are printing via Novell NetWare you must check that the settings for
the PSERVER (EPS) and the NPRINTER (ENP) are made correctly.
Make a settings printout to check whether you have configured correctly.
Below are examples of possible error situations and hints as how to
remedy the situations.
NOTE:
When printing you should check the connection to the PServer viewing
the NetWare menu “Active Connections”.
