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A Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Problem Possible Cause Solution
Screen is blank. Power cord is disconnected. Connect the power cord.
Power button on front panel of the
monitor is turned off.
Press the front panel power button.
Video cable is improperly
connected.
Connect the video cable properly. Refer to
Chapter 3,
Setting Up the Monitor on page 5 for
more information.
Screen blanking utility is active. Press any key on the keyboard or move the
mouse to inactivate the screen blanking utility.
The monitor does not respond after
you turn on the system.
Check power. Check that the monitor’s power switch is on. Turn
off power and check the monitor’s power cord and
signal cable for proper connection.
Image appears blurred, indistinct, or
too dark.
Brightness and contrast are too low. Press the Menu button to display the OSD. Use
the up arrow button or down arrow button to adjust
the brightness and contrast scales as needed.
Screen flashes when initialized. Turn the monitor off then turn it on again.
Check Video Cable is displayed on
screen.
Monitor video cable is disconnected. Connect the VGA cable to the VGA connector on
the computer. Be sure that the computer power is
off while connecting the video cable.
Out of Range is displayed on
screen.
Video resolution and/or refresh rate
are set higher than what the monitor
supports.
Restart your computer and enter Safe Mode.
Change your settings to a supported setting
(see
Recognizing Preset Display Resolutions
on page 25 in Appendix B). Restart your
computer so that the new settings take effect.
16 Appendix A Troubleshooting ENWW