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NS-55D550NA15 Insignia 55" LED TV
www.insigniaproducts.com
My TV’s remote
control does
not control the
device.
• Make sure that there are no
obstructions between the
remote control and the remote
control sensors on your TV and
the device.
• Depending on the device, all
the buttons may not work.
• Make sure that the INlink
feature is turned on. See “Turn
INlink on or off” on page 45.
• If you are trying to control the
volume on an HDMI CEC audio
receiver using your TV remote
control, make sure that the TV
Speakers option on the AUDIO
menu is set to On. See “Adjust
sound settings” on page 55.
• If you are trying to control the
volume on an HDMI CEC audio
receiver using your TV remote
control, make sure that the
Audio Receiver option on the
INLINK menu is set to On. See
“Turn Audio Receiver on or off”
on page 47.
• The device may not support this
feature. See the documentation
that came with the device for
more information.
The device does
not show up in
the INlink
Device list.
• Make sure that the device is
turned on.
• Make sure that the HDMI cable
is connected securely to your
TV and the device.
• Make sure that the device is
connected to your TV with an
HDMI cable.
• Make sure that the INlink
feature is turned on. See “Turn
INlink on or off” on page 45.
• Make sure that the device is a
CEC device. See the
documentation that came with
the device.
• If the device is not an Insignia
device, it may not be
compatible with your TV.
My device does
not turn off
when I turn off
my TV.
• Make sure that the INlink
feature is turned on. See “Turn
INlink on or off” on page 45.
• Make sure that Device Auto
Power Off is set to On on the
INLINK menu. See “Turn Device
Auto Power Off on or off” on
page 46.
• The device may not support this
feature. See the documentation
that came with the device for
more information.
Problem Solution
My TV does not
turn on when I
turn on my
device.
• Make sure that the INlink
feature is turned on. See “Turn
INlink on or off” on page 45.
• Make sure that TV Auto Power
On is set to On on the INLINK
menu. See “Turn TV Auto Power
On on or off” on page 46.
• The device may not support this
feature. See the documentation
that came with the device for
more information.
The Audio
Receiver
setting on the
INLINK menu
keeps turning
back on after it
is turned off.
• When Audio Receiver is set to
Off and INlink Control is set to
On and you make an
adjustment to the audio
receiver (for example, turn the
volume knob or press a button),
Audio Receiver is
automatically set to On. To
prevent this from happening,
turn off the INlink feature. See
“Turn INlink on or off” on
page 45.
Two volume
bars appear
when adjusting
the volume.
• When you adjust the volume on
the audio receiver or with the
TV remote control, a double
volume bar appears, one for the
TV volume and one for the
audio receiver volume.
I cannot select
the Root Menu
option on the
INLINK menu.
OR
The device’s
root menu does
not open when
I select Root
Menu on the
INLINK menu.
• The device may not support this
feature. See the documentation
that came with the device for
more information.
Note
If the problem is not solved by using these
troubleshooting instructions, turn off your
TV, then turn it on again.
Problem Solution