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The following table provides troubleshooting information for when EBL is configured in the FTG Mode
of operation.
FTG Operation Error Messages
Symptom Probable Cause(s) Solution(s)
Communication Error
(“Communications
Timeout”)
Cable(s) not connected. Check and connect communication
cables.
T
V not powered. Check/connect the TV power cord.
TV not turned ON. TV needs to be turned ON (default FTG
Mode).
Wrong COM
(communication) port.
In the FTG Configuration Application,
select the correct COM port for the cable
being used.
FTG Operation Troubleshooting