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FAQs
FAQs
Before requesting service or assistance, please follow these simple guides to resolve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
White spots or shadow images (noise)
●
Check the position, direction, and connection of the aerial.
Neither image nor sound is produced
●
Check the TV is turned on.
●
Check the mains lead is plugged into the TV and the socket outlet.
●
Check the TV is in AV mode.
●
Check the correct input mode is selected.
●
Check the Picture Menu (p. 26 - 27) and volume.
●
Check all required cables and connections are firmly in place.
Black and white picture
●
Check that the output of the external equipment matches the input of the TV.
[VIERA Link] function does not work and an error message appears
●
Confirm the connection. (p. 54, 55)
●
Turn the connected equipment on and then switch the TV on. (p. 55)
There may be red spots, blue spots, green spots and black spots on the screen
●
This is a characteristic of liquid crystal panels and is not a problem. The liquid crystal panel is built with very high
precision technology giving you fine picture details. Occasionally, a few non-active pixels may appear on the
screen as a fixed point of red, green, blue or black. Please note this does not affect the performance of your LCD,
and it is not a quality problem.
Problem Causes / Actions
Screen
Chaotic image, noisy
●
Set [P-NR] in the Picture Menu to remove noise. (p. 26)
●
Check nearby electrical products (car, motorcycle, fluorescent lamp).
No image can be
displayed
●
Is [Contrast], [Brightness] or [Colour] in the Picture Menu set to the minimum?
(p. 26)
Blurry or distorted image
(no sound or low volume)
●
Reset channels (p. 32)
Unusual image is
displayed
●
Turn the TV off with Mains power On / Off switch, then turn it on again.
●
If the problem persists, initialise all settings. [Shipping Condition] (p. 35)
Sound
No sound is produced
●
Is “Sound mute” active? (p. 9)
●
Is the volume set to the minimum?
Sound level is low or
sound is distorted
●
Sound signal reception may be deteriorated.
●
Set [MPX] (p. 28) in the Sound Menu to [Mono].
HDMI
Sound is unusual
●
Set the sound setting of the connected equipment to “2ch L.PCM”.
●
Check the [HDMI1 / 2 / 3 Input] setting in the Sound Menu. (p. 28)
●
If digital sound connection has a problem, select analogue sound connection.
(p. 63)
Pictures from external
equipment are unusual
when the equipment is
connected via HDMI
●
Check the HDMI cable or wireless LAN is connected properly.
(p. 54, 59 - 61)
●
Turn the TV and equipment off, then turn them on again.
●
Check an input signal from the equipment. (p. 65)
●
Use equipment compliant with EIA/CEA-861/861D.
Network Other
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