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Appendix 3 – Troubleshooting
guide
Dialing out from the Content Server interface - Create Conference
Message
Solution
Please enter an address for
your call.
Ensure that you have typed a valid IP address, H.323 ID or
E.164 alias address in the Call Information: Address field
Call State:
PARTY_NOT_REGISTERED
Check that the IP address, H.323 ID or E.164 alias
address you have typed in the Call Information: Address
field is valid and that the device you are trying to dial is
registered to the gatekeeper.
Call State: Not in call
Your call has not been connected. This could be due to a
number of reasons. Check that the IP address, H.323 ID or
E.164 alias address you have typed in the Call Information:
Address field is correct.
You cannot make a call on
Line [x] as it is already in a
call
Your call could not be connected, as the line you were
trying to call is busy. You can try again later, or dial
another line, if it is available.
Call State: IN_CONFERENCE
Occurs when an invalid IP address is dialed.
Content Library – Live Conferences
Message
Solution
Recording in progress
If you go to a Live Conferences view in the Content Library
and Recording in Progress message is displayed instead
of movies, that means that the template attached to this
line does not allow for live streaming of the conference.
This is the case for all QuickTime format content, which
can only be viewed on-demand from the Content Server.
QuickTime format content from Archiving lines can be
viewed live, if streamed from an external streaming server.
Content Viewer
Message
Solution
Video stopped
Black video display
If video is not displayed, your browser may not have the
required plug-in or may be unsupported. For a list of
supported browsers and player versions, view Appendix 3.