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VIZIO VO370M/VO420E User Manual
Version 1/23/2009 63
www.VIZIO.com
Limited Product Warranty
VIZIO provides a “ONE-YEAR LIMITED WARRANTY” against manufacturing defects in materials and
workmanship to the original purchaser of a new VIZIO display purchased from an authorized VIZIO U.S.
reseller and used in the fifty (50) United States or Puerto Rico.
VIZIO's Responsibility
VIZIO displays purchased new from an authorized VIZIO U.S. reseller and that are used in the fifty (50)
United States or Puerto Rico are warranted to be free from manufacturing defects in materials and
workmanship for one (1) year from the date of the original retail purchase. If the display fails to conform to
this limited warranty, VIZIO will, at its option and sole discretion, repair or replace the display.
Labor
During the one-year limited warranty period, VIZIO will provide, when needed, service labor to repair a
manufacturing defect. Repairs required on displays which are thirty (30) inches and larger generally will
be made “on-site” where the display is installed. The determination for performing the on-site repair is
dependent upon the manufacturing defect and is at VIZIO's option and sole discretion. Repairs required
on displays which are less than thirty (30) inches generally will be performed at a VIZIO service center.
Parts
Repairs may be made with new or recertified parts, or the entire unit may be replaced with a new or
recertified unit, at VIZIO's option and sole discretion. Replacement parts or replacement units provided
under this limited warranty are warranted for the remaining portion of the original warranty period, or for
ninety (90) days from warranty service or replacement, whichever is later.
How to Obtain Warranty Service
To obtain warranty service, contact VIZIO Technical Support via email at TechSupport@VIZIO.com, via
phone at 877-MYVIZIO (877-698-4946), or via postal mail at VIZIO Technical Support, 39 Tesla, Irvine,
CA 92618. You must provide the model, serial number, and date of purchase. VIZIO Technical Support is
available from 6:00AM to 9:00PM Pacific Time, Monday through Friday, and 10:00AM to 2:00PM Pacific
Time, Saturday and Sunday. Please note that holiday hours may vary. For up to date information, please
visit www.VIZIO.com.
VIZIO reserves the right to assess all warranty claims and to determine if defects or damages are covered
by this limited warranty. In case of a claim that is not covered by this warranty, you will be contacted to
determine whether VIZIO should repair the damage for a fee or whether the product should be returned to
you as received by the service technician or service center.
Parts and service labor that are VIZIO's responsibility under this limited warranty will be provided without
charge. All other service is at the customer's expense. VIZIO reserves the right to charge the customer for
any service call for anything not covered by this limited warranty. Before you ask for warranty service,
please review your User Manual. You may avoid a service call and a service charge.
Please refer to the reverse side of this page for additional information regarding how to obtain warranty
service.
PLEASE DO NOT RETURN YOUR UNIT TO VIZIO WITHOUT PRIOR
AUTHORIZATION.
Not Covered
This limited warranty does not cover the following: cosmetic defects; damage, malfunctions or failures
resulting from shipping or transit, improper or faulty installation, abuse, operation contrary to furnished
instructions, operation on incorrect power supplies, products not supplied by VIZIO, modification,
alteration, improper servicing or tampering; damage from fire, water, lightning, power surges, abnormal
environmental conditions or other acts of nature; normal wear and tear; unsatisfactory visual or audio
performance not caused by a manufacturing defect; or displays with a missing or unreadable serial
number. Operation of the display for commercial purposes or in applications or uses for which the display
is not intended is not covered by this limited warranty. "Image Sticking", caused by static images on the
screen for extended periods and or excessive brightness and contrast levels, is not covered by this