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Insignia 65" LED TV
www.insigniaproducts.com
Roku Streaming Stick
Control buttons
do not work.
• Make sure that the Button Lock
option is set to Off. See
“Locking control buttons” on
page 61.
•Unplug the power cord, wait a
few seconds, then plug the cord
back in and turn on your TV.
TV keeps
turning off.
• Make sure that the sleep timer
is not turned on. See “Setting
the sleep timer” on page 68.
A retail banner
is displayed.
• You selected “Retail Mode”
when you ran the TV setup
wizard. Reset your TV to the
factory defaults, then select
Home Use Mode on the What is
your viewing environment
screen. See “Restoring settings
to the defaults” on page 70.
Problem Solution
I cannot see a
picture on
my TV.
•Make sure that your TV is
turned on.
• Make sure that the Roku
Streaming Stick is securely
connected to the purple
HDMI 2 (MHL) jack. See
“Connecting a Roku Streaming
Stick” on page 23.
• Make sure that the you have
selected HDMI 2 (Roku) as the
video input source. See
“Selecting the video input
source” on page 40.
• Try adjusting the picture
settings on your TV. See
“Adjusting the TV picture” on
page 52.
Problem Solution
I cannot hear
sound.
• Make sure that the you have
selected HDMI 2 (Roku) as the
video input source. See
“Selecting the video input
source” on page 40.
• If you are using external
speakers, a sound bar, or a
home theater system, make
sure that the audio cables are
connected securely. See
“Connecting external speakers
or a sound bar” on page 33.
• If you are using external
speakers, a sound bar, or a
home theater system, make
sure that the volume is turned
up and not muted.
• If you are using external
speakers, a sound bar, or a
home theater system, make
sure that you have selected the
correct output mode.
• Try adjusting the audio settings
on your TV. See “Adjusting
sound settings” on page 55.
I cannot
connect to my
wireless
network.
• Make sure that there are no
obstructions, like cement walls,
between your Roku Streaming
Stick and your wireless router.
•Make sure that you have
selected the correct wireless
router name on the “Wireless”
screen.
• If your network requires a
password, make sure that you
have entered the correct
password. Passwords are case
sensitive.
• If you have turned off SSID
broadcasting on your wireless
router, select “My network is not
shown” on the “Wireless”
screen.
• If you are not getting three or
more signal-strength bars
above your wireless network,
adjust the location of your
wireless router.
I cannot stream
Netflix movies
through my
Roku Streaming
Stick.
• Make sure that you have a
Netflix unlimited streaming
membership. Membership is
required to instantly watch
movies and TV episodes
streaming from Netflix.
I cannot watch
all channels
through my
Roku Streaming
Stick.
• Not all channels are available in
Canada.
Problem Solution