Filter
Top Products
NAMES AND
FUNCTIONS
36
BASIC
CONNECTIONS
BASIC
OPERATION
ADVANCED
CONNECTIONS
SETUP
ADVANCED
OPERATION
TROUBLESHOOTING
OTHERS
TROUBLESHOOTING
ENGLISH
TROUBLESHOOTING
Symptom Cause Solution
Page
No image on the
monitor TV.
• The monitor TV connection,
input switching, etc., are not set
up correctly.
• The unit has an HDMI
connection to the source
component, but no HDMI
connection to the monitor TV.
• See the monitor TV's instruction
manual.
• Make an HDMI connection to
the monitor TV.
11
The audio or
the image does
not match the
selected source.
The input cables are not correctly
connected.
Connect the cables properly,
referring to the connection
diagram.
9, 10, 11
Cannot record to a
VCR, etc.
• The video recording component
jack does not match the source
component jack.
• A copy-protected signal is being
received.
• Make sure the recording
component jack matches the
source component jack. (Video
input)
• Video signals that include copy-
protected signals cannot be
recorded.
10
The converted
video signals are
disturbed.
When special playback is
performed by the video deck, the
conversion may not be carried out
normally, causing the video signals
to be disturbed and preventing the
images from being shown.
Connect a monitor TV using the
same format (video or component)
as the source component.
10
VIDEO
Symptom Cause Solution
Page
There is no picture
with the HDMI
connection.
The HDMI cable is improperly
connected.
Check the HDMI cable connection. 11
The unit is connected with a non-
spec HDMI cable.
Use of a cable no longer than 5
meters is recommended to ensure
stable operation, prevent picture
degradation, etc.
11
The connection between
components over an HDMI
connection has not been
authenticated.
Turn the power on again to all
the components on the HDMI
connection.
−
The HDMI settings are incorrect.
Make sure the unit’s HDMI
settings are correct.
−
Set the unit for HDMI input, as
explained in the instruction manual
of the video component (TV,
projector, etc.).
−
Make settings to enable HDMI
output, as explained in the
instruction manual of the source
device (Blu-ray disc player, Set Top
Box, etc.).
19
Match the resolution for both
components, as explained
in the instruction manual of
the component on the HDMI
connection.
−
The unit is connected to the video
component (TV, projector, etc.) by
DVI connector.
Connect an HDCP-compatible
video component.
−
The power to the unit is turned off.
(HDMI connections are not enabled
when the unit is in STANDBY mode.)
Turn on the main power to the unit. 12
It takes time for
the image to be
displayed over an
HDMI connection.
The connection is being
authenticated between components
on the HDMI connection.
Some HDMI components require
time for authentication. There is
nothing wrong with the unit.
−
There is no audio
playback over an
HDMI connection.
The HDMI settings are incorrect.
Make settings to enable HDMI audio
output, as explained in the instruction
manual of the source device (Blu-ray
disc player, Set Top Box, etc.).
19
Set so that the HDMI audio output
setting matches the signals
supported by the unit, as explained
in the instruction manual of the
source device (Blu-ray disc player,
Set Top Box, etc.).
−
ON has been set for HDMI AUDIO
OUT on the SYSTEM SETUP menu.
No sound is heard from the unit
when ON is set for HDMI AUDIO
OUT. Select OFF as this menu
item's setting.
19
HDMI