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Accessing Planar Technical Support
Go to http://www.planar.com/support to locate the following support
documents and resources:
• User Guide
• Touchscreen Drivers
• Standard warranties
• Planar support hotline number and email
Troubleshooting
Before calling service personnel, please check the following table for a
possible cause of the problem you are experiencing. Please note the
following:
• Perform the adjustments according to “Operating the PS7050/PS7050T” on
page 7.
Issue Check for the following
No image is displayed Make sure the correct source is selected.
Check that the source equipment is operating
Correctly.
Make sure the input signal is compatible with this
display.
EMC (Electro Magnetic Compatibility)
Certification
This device complies with Part 15 of the FCC Rules. Operation is subject to
18PS7050/PS7050T User Manual
• If the problem you have experienced isn’t described above or you cannot
correct the problem, stop using the PS7050/PS7050T and contact Planar’s
Technical Support Department.
The image is not centered Make sure the input signal is compatible with this
display.
The remote control
doesn’t work
Make sure the batteries are new and are installed
Correctly.
Ensure the remote is aimed at the IR sensor.
Make sure the remote is unlocked.
The picture color looks
poor
Check the picture settings. Reset the display.
Touch is not working Ensure the USB cable is installed correctly on both
ends. Also make sure you are using one of the
supported operating systems. Install touch
driver found on planar.com/support.
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) this device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the party
responsible for compliance could void the user's authority to operate the
equipment.