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7 Getting HelpFAQs
How do you load music to the Rio?
• The Rio interfaces with your computer through the USB
port. You can get digital audio from numerous Internet
sites or encode your own digital audio tracks from your
audio CDs using the CD-ROM drive on your computer. Use
the software included with the Rio to get audio from the
Internet, encode tracks from your audio CDs, or download
tracks to your Rio.
Can I use the Rio with Windows 95? I have the USB
supplement pack.
• No. The Rio USB devices can only be used with Windows
98, Windows ME, Windows 2000 or Windows XP operat-
ing systems, or Mac OS 9.0.4 or later. The Rio requires a
newer standard of USB that is not available in Windows 95,
even with the USB supplement pack.
Where is the serial number located on the Rio?
• The serial number is on the back of the Rio.
The Rio is connected to the USB, why doesn’t the com-
puter recognize it?
• First, make sure the Rio RealJukebox software is running
and check to make sure the USB cable is fully connected to
both the Rio and to the computer. Then, turn the Rio off
and back on.
Is the Random menu function truly random?
• No. The Random function uses an algorithm called
pseudo-random which is common to all computers. The
Rio selects a seed number and then enters a list of
predetermined random numbers to play music in a
seemingly random order. If the same seed is picked, the
Rio may play songs in the same order.
What does the Rio Hold feature do?
• The Hold feature on the Rio locks all buttons and
controls except the Power switch. This is useful at times
when the Rio may be bumped or jostled. For example,
when exercising.
What are the differences between MP3 and WMA?
• If you use the WMA format instead of the MP3 format,
you can have comparable quality at about one half the
size. Since WMA offers “CD quality” at a smaller file size
than MP3, it enables you to store more music on your
PC or on your portable player. WMA files are exclusive
to the PC.
How can I get the best sound quality when encoding
from a CD?
• If you use a significant amount of your computer
system’s resources with other applications, encoding
songs from a CD may result in poor quality recordings. If
the song(s) you encode contain abnormalities, such as
pops or skips, close down other applications which are
running and encode those songs again. The condition of
the audio CD—scratches and so on—may effect the
quality of the recording as well.
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