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Customer Care Information
Customer Support Contact Information
E-mail
customersupport@sonicblue.com
Phone
New product support: (541) 967-2450
Customer service: (541) 967-2450
Customer service toll-free: 800-468-5846
Fax
New product support: (541) 967-2401
Customer service: (541) 967-2485
Web
www.riohome.com
Care of your Rio
• Exposure to extreme hot or cold temperatures may cause
damage to your Rio or cause it to malfunction. Do not
expose your Rio to direct sunlight continuously or leave it
in a vehicle with the doors and windows closed. The case
may become deformed, discolored or malfunction. Do not
use your Rio near open flame.
• If moving from a cold environment to a warm environment,
let the Rio’s temperature stabilize before operation.
• Keep dirt, sand, dust, and moisture from entering your Rio.
Do not use in areas of excessive dust. Do not use in places
where the humidity is excessively high.
• Do not drop or subject your Rio to shock.
• If interference occurs close to radios or TVs, move your Rio
away from them.
• Do not clean your Rio with solvents, chemicals or abrasive
cleaners. If necessary, use a soft cloth to clean your Rio.
Rio Product Support
With every Rio product you receive the following support
services:
• Unlimited access to the Rio web-based technical informa-
tion resources, available 24 hours a day every day at
www.riohome.com. Here you will find FAQ files, a
knowledgebase search engine, product updates, and
other useful tools.
• Unlimited e-mail support for the duration of your Rio
product hardware warranty period.
• Access to the latest software updates and enhancements
for Rio product via our Web site.
7 Getting Help
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