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Troubleshooting
Before requesting service, please check the following points. If the problem persists, contact
your local Sony dealer.
Problem Cause/Remedy
Cannot connect to network.
Storage medium is not recognized.
Cannot playback files saved on
the storage medium.
• BKM-FW50 is not correctly installed in
display.
t Push the BKM-FW50 fully into the slot,
and tighten the fastening screws.
• Cable is not connected correctly to network
port.
t Plug the cable firmly into the network port.
• Network settings are incorrect.
t When using a web browser from the
computer, check the network settings of the
computer.
Press and hold the RESET button of the
BKM-FW50 for at least 3 seconds to return
the unit to the default condition. Then
perform setup again.
• Cable type is incorrect.
t Select a straight cable or a cross-wired
cable, as required by the network
environment.
• The storage medium is broken.
t Try using a different storage medium.
• The storage medium being used is not
compatible.
t Try using a storage medium from another
maker.
• The file formats are incorrect.
t Change the files to the appropriate format.
• There are over 1,000 files saved on the storage
medium.
t Remove files until the number of files does
not exceed 1,000.
• There is a file exceeding 2 GB in size.
t Make sure no file exceeds 2 GB in size.
• The storage medium is broken.
t Try using a different storage medium.
Troubleshooting