Filter
Top Products
User’s Manual 8-8
Troubleshooting
Hard disk drive
CD-RW/DVD-ROM drive
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
Computer does not
boot from hard drive.
Insert a system diskette and reboot.
There may be a problem with your operating
system files. Refer to your OS documentation.
Slow performance Your files may be fragmented. Run SCANDISK
and defragmenter to check the condition of your
files and disk. Refer to your OS documentation
or online HELP for information on running
SCANDISK and the defragmenter.
Contact your dealer if the problems continue.
Problem Procedure
You cannot access a
CD/DVD in the drive.
Make sure the drive's drawer is securely.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. Refer to Media care section in
Chapter 4, Operating Basics for details on
cleaning.