Filter
Top Products
User’s Manual 8-10
Troubleshooting
DVD±R/±RW drive (DVD Dual Drive)
For more information, refer to Chapter 4, Operating Basics.
Problem Procedure
Some CD run correctly,
but others do not.
The software or hardware configuration may be
causing a problem. Make sure the hardware
configuration matches your software's needs.
Check the CD/DVD's documentation.
Check the type of CD/DVD you are using. The
drive supports:
DVD-ROM: DVD-ROM, DVD-Video, DVD-R,
DVD-RW, DVD+R, DVD+RW
CD-ROM: CD-DA, CD-Text, Photo CD
(single/multi-session), CD-ROM
Mode 1, Mode 2, CD-ROM XA
Mode 2 (Form1, Form2),
Enhanced CD (CD-EXTRA), CD-
G (Audio CD only), Addressing
Method 2
Check the region code on the DVD. It must
match that on the DVD±RW drive.
You cannot access a
CD/DVD in the drive.
Make sure the drive's drawer is securely closed.
Press gently until it clicks into place.
Open the drawer and make sure the CD/DVD is
properly seated. It should lie flat with the label
facing up.
A foreign object in the drawer could block laser
light from reading the CD/DVD. Make sure there
is no obstruction. Remove any foreign object.
Check whether the CD/DVD is dirty. If it is, wipe
it with a clean cloth dipped in water or a neutral
cleaner. See the Media care section in
Chapter 4, Operating Basics for details on
cleaning.